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RefWorks: Contact us

This guide was developed for Canadian university students by Scholars Portal, a service of the Ontario Council of University Libraries (OCUL).

Important Notice

Scholars Portal no longer supports RefWorks

Some schools have migrated their accounts to the US RefWorks server, while others are supporting alternative citation management tools.

For more information, please contact your local RefWorks support team, or email us at refworks.support@scholarsportal.info.

Help us help you!

We hope you've found this guide helpful, but we know that sometimes it's just easier to talk to a human being to get the information you need. Help us help you by including as much information in your e-mail as possible:

  • What school you are affiliated with, and whether you are on or off campus
  • What kind of computer (Mac or PC) and what operating system (i.e. Windows 7, Mountain Lion, Ubuntu, etc.) you are using
  • What browser (i.e. Internet Explorer, Firefox, Chrome, Safari, etc.) you are using
  • What versions of Microsoft Word and Write-N-Cite you are using
  • What action you were trying to perform when you encountered difficulties, including the names of any databases you were trying to export from

If you're not sure, you can find out your computer's technical specifications by visiting thismachine.info.

Contact your local RefWorks support

Below you will find contact information for library staff at each institution across Canada who can provide you with local RefWorks support.

List of local RefWorks support contacts
Institution Local contact Support plans
Acadia University Melissa Scanlan Ended RefWorks support on April 30, 2015
Alberta, University of Jerry Kowalyk Migrated to RefWorks US on June 18, 2015
Algoma University Robin Isard Ended RefWorks support in August 2015
Athabasca University Doug Kariel Migrated to RefWorks US on July 15, 2015
Atlantic School of Theology Robert Martel Ended RefWorks support on April 30, 2015
Brandon University Rainer Schira Migrated to RefWorks US in May 2015
British Columbia, University of Ursula Ellis Migraed to RefWorks US in May 2015
Brock University Brock University
Library
Ended RefWorks support on June 1, 2015
Calgary, University of Susan Beatty Migrated to RefWorks US on December 18, 2014
Canadore College Nipissing/Canadore
Libraries
Migrated to RefWorks US on June 16, 2015
Cape Breton University Nicole Dixon Ended RefWorks support on April 30, 2014
Capital Health Nova Scotia Katie McLean Migrated to RefWorks US in May 2015
Carleton University Carleton RefWorks
Support
Ended RefWorks support on July 1, 2015
Centennial College Eva McDonald Ended RefWorks support on April 1, 2015
Concordia University Jared Wiercinski Migrated to RefWorks US on June 17, 2015
Conestoga College Trish Green Ended RefWorks support on April 30, 2014
Dalhousie University Shelley McKibbon Migrated to RefWorks US on June 19, 2015
Fraser Health Authority Linda Howard Migrated to RefWorks US on June 16, 2015
Fraser Valley, University of the Colleen Bell Ended RefWorks support on July 15, 2015
Guelph, University of University of Guelph
Library
Ended RefWorks support on August 15, 2015
Justice Institute of British Columbia April Haddad Migrated to RefWorks US in May 2015
Lakehead University Debra Gold Ended RefWorks support on August 15, 2015
Laurentian University Ashley Thomson Migrated to RefWorks US on December 18, 2014
MacEwan University Tara Stieglitz Migrated to RefWorks US on June 16, 2015
Manitoba, University of Evelyn Bruneau Migrated to RefWorks US in May 2015
McMaster University Ines Perkovic Ended RefWorks support on August 15, 2015 (Health Sciences Library users may log in at refworks.com)
Memorial University Ann Sanger Migrated to RefWorks US in May 2015
Moncton, Université de Nathalie Richard Migrated to RefWorks US on December 18, 2014
     
Mount Allison University Brian McNally Ended RefWorks support on May 31, 2015
Mount Royal University Rebecca Cleaver Migrated to RefWorks US on June 16, 2015
New Brunswick, University of Alicia McLaughlin Migrated to RefWorks US on June 16, 2015
Nipissing University Nipissing/Canadore
Libraries
Migrated to RefWorks US on June 16, 2015
Northern British Columbia, University of Heather Empey Ended RefWorks support on July 2, 2015
Nova Scotia College of Art & Design University (NSCAD U) Kit Clarke Migrated to RefWorks US on December 18, 2014
Ontario College of Art & Design University (OCAD U) Alex Homanchuk Migrated to RefWorks US in May 2015
Ontario Institute of Technology, University of (UOIT) Gabor Feuer Ended RefWorks support on May 1, 2015
Ottawa, University of Patrick Labelle Migrated to RefWorks US in May 2015. Ending support August 2016.
Prince Edward Island, University of Dawn Hooper Migrated to RefWorks US in May 2015
Queen's University Queen's University Library
 
Ended RefWorks support on June 30, 2015
Regina, University of Charles Phelps Migrated to RefWorks US on June 16, 2015
Royal Military College of Canada Clarinda Olsen Ended RefWorks support August 15, 2015
Ryerson University Ryerson University
Library
Ended RefWorks support on August 15, 2015
Saint Mary's University Peter Webster Migrated to RefWorks US on December 18, 2014
Saskatchewan, University of MaryLynn Gagné Migrated to RefWorks US in May 2015
Sherbrooke, Université de Hélène Bernier Ended RefWorks support on June 30, 2015
Sheridan College Shelley Woods Migrated to RefWorks US on December 18, 2014
Simon Fraser University SFU RefWorks Support Migrated to RefWorks US on June 16, 2015
St. Francis Xavier University Elaine MacLean Migrated to RefWorks US in May 2015
Thompson Rivers University Kathy Gaynor Ended RefWorks support in July 2015
Toronto, University of Christina Tooulias-Santolin Migrated to RefWorks US on July 9, 2015
Trent University Ellen Olsen-Lynch Ended RefWorks support on June 1, 2015
Vancouver Island University Jean Blackburn Migrated to RefWorks US on June 16, 2015
Victoria, University of Tracie Smith Ended RefWorks support on July 28, 2015
Waterloo, University of Waterloo RefWorks Support Migrated to RefWorks US in May 2015
Western University Western Libraries Ended RefWorks support on August 15, 2015
Wilfrid Laurier University Greg Sennema Ended RefWorks support on June 1, 2015
Windsor, University of Windsor RefWorks
Support
Ended RefWorks support in August 2015
Winnipeg, University of Ian Fraser Migrated to RefWorks US on July 7, 2015
York University York RefWorks
Support
Ended RefWorks support on June 30, 2015

Contact RefWorks

If you have a question that your local librarian can't answer, please contact RefWorks Support directly. Scholars Portal no longer provides support for this service.

  • Scholars Portal, based at the University of Toronto, is the service arm of the Ontario Council of University Libraries.
  • We no longer host a Canadian RefWorks server.
  • We no longer provide support for most Canadian RefWorks users.
  • We do not develop RefWorks software. 

E-mail RefWorks Support U.S.